FAQ – Order Processing, Fulfillment & Tracking
Can I cancel or change my order after placing it?
Because all Scented You LLC products are made-to-order, all sales are final once an order is placed. We do not accept cancellations, changes, or refunds after an order has been submitted. Once an order enters processing, materials are allocated and production begins immediately.
What does “fulfilled” mean?
An order is marked as fulfilled once production is complete and the order has been prepared for shipment. Fulfillment indicates that your order has been completed on our end.
Why doesn’t my order have tracking yet?
Tracking information may be added after an order is fulfilled, once the shipping label is generated or the carrier scans the package. The absence of immediate tracking does not mean your order has not been fulfilled or shipped.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos so we can review and make it right.
Our packaging is designed for quality and functionality. However, once a product has been used, normal wear over time may affect components such as pumps, caps, or bottles.
Because of this, we are unable to replace or reship products or packaging issues reported outside of the initial 48-hour delivery window.
We are always happy to offer guidance or solutions to help you continue enjoying your product.
We truly appreciate your support and are committed to providing a great experience within our policy guidelines.
COMBINED ORDERS & SHIPPING CHARGES
If you place multiple orders before your first order ships, Scented You LLC may combine them into one package at our discretion. Combining orders is not guaranteed.
All orders are processed first in, first out. Ordinarily, a later order would remain in its original place in our processing queue and ship separately at a later date. When we combine orders, we may move the later order forward as a courtesy so you can receive all of your items together sooner.
Shipping and handling is charged separately at checkout for every order placed. These charges are nonrefundable and will not be credited if orders are combined. The amount customers pay often does not cover the full cost of postage, and Scented You LLC absorbs the remaining expense. Adding products also increases the final package’s weight, required packaging, and shipping cost.
Combining orders does not automatically create a refundable shipping balance. Depending on weight, packaging, timing, and processing status, we may choose to ship orders separately.